Refund policy

FS Cosmetics Pakistan Pvt Ltd — Refund & Return Policy

Hamara maqsad aapki mukammal satisfaction hai. Agar kisi bhi wajah se aap hamare product se khush nahi hain, toh hum madad karne ke liye tayyar hain.

✅ Return kabul hogi agar:

• Product damage ya defective mila ho
• Wrong product deliver hua ho
• Product seal toot kar aaya ho

Return request 3 din ke andar karein delivery ke baad — uske baad return accept nahi hogi.

❌ Return qabool nahi hogi agar:

• Product use ho chuka ho
• Original packaging na ho
• 3 din baad request aayi ho

🔄 Refund Process:

• Return approve hone ke baad 5-7 working days mein refund process hoga
• JazzCash ya original payment method pe refund bheja jayega
• COD orders ka refund bank transfer ya JazzCash ke zariye hoga

📦 Return kaise karein:

1. Hamare WhatsApp ya email pe contact karein
2. Order number aur issue ki photo bhejein
3. Hum aapko return address aur instructions bhejenge

📞 Contact: Kisi bhi sawal ke liye humse rabta karein — hum 24 ghante mein jawab denge.